Aftersales that keeps up with you
Fast diagnosis, approved Hörmann technicians, genuine parts and callouts subject to availability across Luxembourg. Your door stays in good hands, long after installation.
What our aftersales covers
Our aftersales team covers all Hörmann and Roma doors fitted by our crews, as well as installations from other professionals on a case-by-case basis.
Services included
Everything our technicians take care of.Dedicated line to describe the issue and schedule the intervention.
Technicians trained at the Hörmann factory, certified on BiSecur operators.
Home visits across our entire service area.
Only Hörmann, Roma and original manufacturer parts.
Spring and operator adjustments plus safety device checks.
What aftersales does not cover
To keep things clear, here are the cases that do not fall under aftersales and require a different type of intervention.
Frequently asked questions about aftersales
Lead times, pricing and procedure, explained clearly.
An issue with your door? Tell us everything.
A photo, a few words, your phone number: we call you back promptly with an initial diagnosis and an intervention proposal.