Support that matches the quality of your door
Fermelux stands beside you at every step: manufacturer warranty, aftersales service, delivery and payment. In Luxembourg since 2007, more than 20 years of know-how and a 4.7/5 Google rating (147 reviews).
Four sections to cover everything
Pick the topic that concerns you. Each section details the terms, the timelines and what to do next.
Customer support Fermelux
Warranty, aftersales, delivery, payment: every answer you need.Hörmann manufacturer warranty of up to 10 years on the door and 5 years on the operator (subject to Hörmann conditions).
Fast diagnosis, callout subject to availability, genuine Hörmann parts.
Scheduled delivery across Luxembourg, fitted by our approved teams.
Pay in full, split into 3 interest-free instalments, or use a leasing plan.
Frequently asked questions about our support
Answers to the questions our customers ask most often.
Need help? We are here.
Our team will help you with warranty, aftersales, delivery or payment. A clear, fast and personal answer.