Garage door broken at night: what to do?
Fermelux does not carry out call-outs at night or outside opening hours, except for customers with a specific maintenance contract. Make the door safe, leave us a message or an e-mail: we'll call you back as soon as we reopen, at 8am.
Night-time breakdown: what to do?
The most common situations in the evening or at night, and what you can safely do while waiting for us to reopen.
What to do
Fermelux does not carry out call-outs outside opening hours, except under a specific maintenance contract. Here's how to proceed until we reopen.
Make it safe
Don't force the door, never touch springs or cables, keep children away and secure the vehicle.
Let us know
Call +352 691 545 407, send an e-mail or describe the fault in the quote form.
Call-back
We call you back as soon as we reopen to schedule the repair.
Repair
A technician comes during opening hours, subject to availability, with genuine parts.
What we repair
Monday to Friday, our technicians use genuine Hörmann and Roma parts.
Hörmann · Roma · SupraMatic · Promatic · BiSecur
Rescued in an emergency
“Fast, flawless callout for 2 problems with my Hörmann garage door (motor and guide rail replaced). Office team (Sandrine) and technical team (Peter) ★★★★★.”
“Congratulations to the technicians for their high professionalism, but also for actually diagnosing the real fault and fixing it. Came and did good work at a fair price. Bravo.”
“A truly committed company that really took to heart finding a solution for my garage door problem. The staff showed great professionalism and genuine dedication. They were the only ones who really tried to help me. I can only recommend this company without hesitation.”
Night-time breakdown: your questions
Answers to our customers' most common questions.
Covered outside opening hours?
Depending on the maintenance contract taken out, call-outs outside opening hours can be arranged. Without a contract, leave us a message or an e-mail: we'll call you back as soon as we reopen, at 8am.