Garage door broken at the weekend: what to do?
Fermelux does not carry out call-outs at weekends or on bank holidays, except for customers with a specific maintenance contract. Make the door safe, leave us a message or an e-mail: we'll call you back as soon as we reopen, Monday at 8am.
Weekend breakdown: what to do?
The most common situations on a Saturday or Sunday, and what you can safely do while waiting for us to reopen.
What to do
Fermelux does not carry out call-outs at weekends or on bank holidays, except under a specific maintenance contract. Here's how to proceed until we reopen.
Make it safe
Don't force the door, never touch springs or cables, keep children away and secure the vehicle.
Let us know
Call +352 691 545 407, send an e-mail or describe the fault in the quote form.
Call-back
We call you back as soon as we reopen to schedule the repair.
Repair
A technician comes during opening hours, subject to availability, with genuine parts.
What we repair
Monday to Friday, our technicians use genuine Hörmann and Roma parts.
Hörmann · Roma · SupraMatic · Promatic · BiSecur
Rescued by Fermelux
“Top service! Responsiveness, professionalism and speed - exemplary. Friendly staff. I recommend this company 100%, thanks to you all.”
“Very professional and quick installers. They repaired garage door and window within a short time - thank you!”
“Fast, flawless callout for 2 problems with my Hörmann garage door (motor and guide rail replaced). Office team (Sandrine) and technical team (Peter) ★★★★★.”
Weekend breakdown: your questions
Answers to our customers' most common questions.
Covered outside opening hours?
Depending on the maintenance contract taken out, call-outs outside opening hours can be arranged. Without a contract, leave us a message or an e-mail: we'll call you back as soon as we reopen, Monday at 8am.