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HomeAbout FermeluxCustomer reviews & testimonials
The Fermelux team in front of its premises in Sandweiler, Luxembourg
THE TRUST OF OUR CUSTOMERS

Luxembourg families
place their trust in us

4.7/5 · 147 Google reviews Since 2007 More than 20 years of know-how Repairs Mon-Fri

Since 2007, Fermelux has been installing, motorising and maintaining garage doors across the Grand Duchy of Luxembourg. A 4.7/5 Google rating from 147 reviews, repairs Monday to Friday (8am-12pm / 1pm-5pm) on +352 691 545 407. Our customers speak about us better than our brochures - here is what they say.

4.7/5Google rating
147Google reviews
2007year founded
The Fermelux team in front of its premises in Sandweiler, Luxembourg
WHY OUR CUSTOMERS CHOOSE US

6 reasons that make the difference

When we ask our customers why they chose Fermelux - and why they recommend us to friends and family - six reasons come up again and again. Here is what makes the difference for them.

Fast free quote, repairs Mon-Fri

Our customers know they can count on us. A fast, free quote after the survey visit; if your door is stuck, repairs Monday to Friday (8am-12pm / 1pm-5pm) on +352 691 545 407, with a fast callout subject to availability. No delay should hold up your daily life or your business.

Transparent pricing, no nasty surprises

A Fermelux quote lists every item: door, operator, installation, electrical connection, removal of the old door, VAT, warranties. No hidden options that suddenly appear on the final invoice. Our customers say: « the price quoted is the price paid » - this is our firm rule.

Approved Hörmann installer

A team of qualified technicians with access to genuine spare parts and the specific Hörmann and Roma tooling. The result: a clean installation, right first time.

Two trusted brands: Hörmann and Roma

Fermelux is an approved Hörmann installer and also fits roll-up doors from Roma, the German manufacturer based in Burgau (Bavaria). You are not locked into a single brand - we recommend the best product for your project, even if it is not the one that earns us the most.

Hörmann warranty + Fermelux follow-up

Hörmann manufacturer warranty of up to 10 years on the door and 5 years on the operator (subject to Hörmann conditions), plus Fermelux installation follow-up. If anything goes wrong during the warranty period, we handle the claim with you.

Full Grand Duchy coverage

From Luxembourg City to Clervaux, from Esch to Echternach, we operate everywhere in Luxembourg, throughout the country. Belgian, French and German cross-border customers are also served on a specific quote basis.

FERMELUX IN FIGURES

The numbers behind the trust

Fermelux's verifiable key facts: founding year, know-how, Google rating (October 2026) and service area.

Response times & lead times
QuoteFree and fast
Repairs 8am-12pm / 1pm-5pmMon-Fri
Hörmann factory manufacturingLead time confirmed with the quote
Installation timeGenerally one day
Commissioning & trainingalways included
Key facts
Year founded2007
Know-howMore than 20 years
ManagersLuis Silva and Manuel Soares Silva
CustomersResidential / Co-ownership / B2B
CompanyFamily-run (the Silva family)
Areas covered
Luxembourg cantonCovered, subject to availability
Esch-sur-Alzette cantonCovered, subject to availability
Diekirch / Ettelbruck cantonCovered, subject to availability
Clervaux / Vianden cantonCovered, subject to availability
Cross-border B / F / DOn specific quote
Reviews & quality
Google rating (October 2026)4.7 / 5
Google reviews147
InsuranceProfessional liability
Fermelux labour guaranteePer terms and conditions
After-sales under contractGenuine Hörmann parts
OUR CUSTOMER PROFILES

4 profiles of Fermelux customers

Fermelux is not focused on a single niche - we equip individual houses just as readily as 50-lot co-ownerships or logistics platforms. Here are the 4 main categories of customers who place their trust in us every month.

Two white sectional doors fitted by Fermelux in Strassen
Residential

Family - individual house

(Einfamilienhaus)

The core of our business. Replacing an old up-and-over door, fitting in new builds, motorising an existing door, servicing springs or a damaged panel. Budget on quotation.

  • › Berry / LPU 42 / LPU 67
  • › ProMatic / SupraMatic
  • › Usually fitted in one day
  • › Hörmann warranty up to 10 years
Ventilated Hörmann sectional door for a residential underground car park in Gasperich, installed by Fermelux
Co-ownership

Co-ownership - collective car park

(Sammelgarage)

Managing agents and co-ownership board chairs who look after underground car parks with 20 to 150 spaces. Collective sectional or sliding door, heavy-duty operator, access control by handset, badge or BiSecur smartphone app.

  • › Collective doors
  • › Access control
  • › Maintenance contract
  • › Billing via managing agent
Hörmann industrial sectional door with wicket door and windows, installed by Fermelux in Grevenmacher
Industry

Industrial - warehouse / workshop

(Gewerbe)

Logistics managers, site managers, technical directors for warehouses, workshops, car repair shops and carwash facilities. SPU sectional door, V 6030 high-speed door, Rolltor with slats. Preventive maintenance contracts.

  • › SPU 67 Thermo
  • › V 6030 SEL
  • › Repairs Mon-Fri
  • › GTC / GTB
Glazed sectional door for a car dealership and showroom
Retail

Retail - dealership / showroom

(Handel)

Car dealerships, showrooms, retail outlets with a shop-front garage, service stations. Strong aesthetic requirements (Duratec panoramic glazing, bespoke RAL colours) and absolute availability during trading hours.

  • › Glazed ALR F42
  • › Bespoke RAL
  • › Duratec panoramic
  • › Out-of-hours callouts
OUR BRANDS AND COMMITMENTS

The brands we install

Fermelux is an approved Hörmann installer and also fits Roma roll-up doors. We only work with manufacturers that offer genuine traceability, long-term spare parts availability and a solid manufacturer warranty.

Brands and systems

Hörmann

Leading German manufacturer. Residential Berry and LPU 42 / 67 Thermo ranges, SPU industrial doors, V 6030 SEL high-speed doors, ProMatic and SupraMatic operators. Manufacturer warranty of up to 10 years on the door and 5 years on the operator (subject to Hörmann conditions). Our main partner.

  • › Approved installer
  • › Genuine parts
  • › Equipped vehicle
  • › Warranty up to 10 years

Roma

German manufacturer (Burgau, Bavaria) of roller shutters and roll-up garage doors. A good alternative to Hörmann when the headroom does not allow a sectional door. Installation and after-sales handled directly by Fermelux.

  • › Roller shutters
  • › Roll-up doors
  • › Rolento / Gecco / Silento
  • › Roma approval

Hörmann BiSecur

Hörmann's encrypted two-way radio system, shared by the ProMatic and SupraMatic operators: hand transmitters, code keypads, fingerprint readers and smartphone control via the BiSecur Gateway.

  • › Encrypted radio
  • › Remote controls
  • › BiSecur Gateway
  • › Genuine parts
Fermelux approvals & insurance
Approved Hörmann installer
Access to genuine spare parts and the latest Hörmann products.
CE-marked doors · EN 13241 installation
Team qualified for installation and commissioning in compliance with the European product standard EN 13241 and the EN 12453 safety standard.
Registered in LU Trade Register
Fully fledged Luxembourg-based company, trading authorisation issued by the Ministry of the Economy.
Professional liability insurance
Professional liability cover. Certificate available on request before signing.
FREE SITE VISIT

Join the customers who trust us

One of our technicians comes to your home to take measurements, listen to your needs and promptly propose 2 to 3 costed options. Visit, survey, advice and quote entirely free - no obligation.

QUALITY COMMITMENTS

Our guarantees and commitments

The commitments Fermelux makes to every customer from the very first visit. These guarantees are contractual and set out in our general terms and conditions of sale.

Free quote with no obligation

Free, fast quote with no obligation to order. You come away with a clear and complete document.

Fermelux T&Cs commitment

Price quoted = price invoiced

The amount of your quote is firm. Apart from duly documented discoveries during the works, no extra will inflate the final invoice.

Fermelux commercial rule

Hörmann warranty up to 10 years

Hörmann manufacturer warranty of up to 10 years on the door and 5 years on the operator (subject to Hörmann conditions).

Hörmann warranty

Repairs Mon-Fri

If a stuck door stops your vehicle getting in or out, call +352 691 545 407: repairs Monday to Friday (8am-12pm / 1pm-5pm), fast callout subject to availability. Outside these hours, only under a specific maintenance contract.

Fermelux after-sales commitment

Qualified technicians

A team of qualified technicians, equipped with the specific tooling for Hörmann and Roma doors.

Know-how since 2007

Professional liability insurance

Fermelux is covered by professional liability insurance. Certificate supplied on request.

Professional liability
GOOGLE REVIEWS

What our customers are saying

13 Google reviews posted by our customers on the Fermé-Lux Sàrl listing. Google rating 4.7/5 from 147 reviews (October 2026). Original texts left untouched - translated where they were written in another language.

Maxime Iglesias

« Great service for my garage door! Thanks to Luis and his team for the work. I recommend them! » (Original review in French, translated)

5/5 · Garage door

Guy Schaeffer

« Fast, flawless callout for 2 problems with my Hörmann garage door (motor and guide rail replaced). Office team (Sandrine) and technical team (Peter) ★★★★★. » (Original review in French, translated)

5/5 · Hörmann service

Felis Almeida

« Very happy with the installation of my garage door by Fermé-Lux. Clean, fast work with genuine craftsmanship. » (Original review in French, translated)

5/5 · Installation

Jim Kayser

« A truly committed company that really took to heart finding a solution for my garage door problem. The staff showed great professionalism and genuine dedication. They were the only ones who really tried to help me. I can only recommend this company without hesitation. » (Original review in French, translated)

5/5 · Repair

Pascal Cassat

« Call for a maintenance and finish with a replacement of the electrical motor which was the root cause of our noisy system. Efficient and responsive - well done. »

5/5 · Motorisation

Jempization

« I'm absolutely satisfied with my new Hörmann garage door, delivered and installed by Fermé-Lux of Sandweiler/Contern. Excellent quality, fair price and flawless work - what more could you want? » (Original review in German, translated)

5/5 · Hörmann door

Hosmar Bas

« From the quote to the installation of the garage door, everything went very well. Friendly and honest contact. » (Original review in Luxembourgish, translated)

5/5 · Installation

Aloyse Koerner

« Excellent advice and service: new windows throughout the house, all with insect screens, electric roller shutters (also remote-controlled) and an insulated garage door - everything is perfect. The cost came in well under my budget. » (Original review in German, translated)

5/5 · Insulated door

Sofia Piccinelli

« Very professional and quick installers. They repaired garage door and window within a short time - thank you! » (Original review in French, translated)

5/5 · Repair

Leo S

« Congratulations to the technicians for their high professionalism, but also for actually diagnosing the real fault and fixing it. Came and did good work at a fair price. Bravo. » (Original review in French, translated)

5/5 · Diagnosis & repair

Jérôme Stümper

« Top service! Responsiveness, professionalism and speed - exemplary. Friendly staff. I recommend this company 100%, thanks to you all. » (Original review in French, translated)

5/5 · Responsiveness

Francis Schwall

« Responsive and professional - no time wasted on long discussions. A sharp analysis of the situation, clear questions and foresight to stay flexible. Very satisfied with the work and the project follow-up. » (Original review in French, translated)

5/5 · Advice & follow-up

Graziella Di Stefano

« A company we have relied on for years. Always very serious, reliable and extremely helpful. A real sense of service, careful work and a team you can count on. » (Original review in French, translated)

5/5 · Loyal customer
12 EXCERPTS FROM GOOGLE REVIEWS

The words of our customers

Excerpts from our customers' Google reviews, quoted unchanged, and what we do every day to earn them.

« Excellent quality, fair price and flawless work »
A quote itemised line by line, without ambiguity, with clear mention of the options and the Luxembourg VAT.
« Fast, flawless callout »
A stuck door is treated as a priority: repairs Monday to Friday (8am-12pm / 1pm-5pm) on +352 691 545 407, fast callout subject to availability.
« From the quote to the installation of the garage door, everything went very well »
A fast, free quote, even for complex projects, so you have reasonable time to decide.
« Very professional and quick installers »
The installation team arrives at the announced time and lets you know of any change.
« Clean, fast work with genuine craftsmanship »
Floor protection, removal of the old door included, vacuum cleaned before leaving. Customers do not find shavings or screws on the floor.
« Very satisfied with the work and the project follow-up »
Demonstration and explanation of the handsets, the motorised functions and the maintenance guidelines at the end of the job, without pressure. Customers leave confident in the system.
« Friendly and honest contact »
We recommend the range that matches your real needs, with no upselling.
« actually diagnosing the real fault and fixing it »
When the site reveals a problem (damaged lintel, old wiring), we document, photograph and propose a costed solution before continuing.
« A real sense of service »
A direct number, a person who knows your file, no voice robot.
« Efficient and responsive - well done »
Genuine Hörmann parts, so your door can be repaired without compatibility issues, even years after installation.
« Responsiveness, professionalism and speed - exemplary »
The schedule communicated in the quote is kept. If a supplier is delayed, immediate transparent communication with firm rescheduling.
« They were the only ones who really tried to help me »
Warranty interventions are handled without administrative discussion. If it is covered, we intervene - full stop. This is the Fermelux commercial stance.
BREAKDOWN OF OUR CUSTOMERS

Who our customers are

The three main types of project we handle. Every project is priced individually, with a free quote.

Residential

Individual housing

Price on request

Individual houses, villas, up-and-over door replacement or installation on new builds. The majority of our interventions, with Berry, LPU 42 or LPU 67 Thermo projects.

  • Berry or LPU door
  • ProMatic / SupraMatic operator
  • Installation and removal of the old door
  • Hörmann warranty up to 10 years
  • User training
Co-ownership

Co-ownerships & car parks

Price on request

Underground car parks with 20 to 150 spaces, managing agents and co-ownership boards. Collective sectional doors, access control, maintenance contracts.

  • Collective sectional door
  • ITO 500 FU / SupraMatic HT operator
  • BiSecur Gateway
  • Handsets supplied
  • Annual maintenance contract
Business

Industry & retail

Price on request

Logistics warehouses, workshops, dealerships, showrooms, service stations. SPU 67 Thermo, V 6030 SEL, glazed ALR F42, premium after-sales contracts.

  • SPU 67 Thermo / V 6030
  • Preventive maintenance
  • Genuine Hörmann parts
  • Repairs Mon-Fri
  • BMS / alarm integration

Free visit and fast, free quote in Luxembourg

Join our satisfied customers
147
Google reviews
20+
Years of expertise
4.7/5
Google rating
5 yrs
Hörmann operator warranty (max.)
10 yrs
Hörmann door warranty (max.)
Authorised Hörmann installer
Roma doors
CE-marked doors · EN 13241 installation
Professional liability insurance
FAQ
FAQ

Frequently asked questions

Answers to our customers' most common questions.

Have another question? Contact us
Authorised Hörmann installer
Official installer

It is the public rating of the « Fermé-Lux Sàrl » Google listing: 4.7/5 from 147 reviews (October 2026). These reviews are posted directly by customers on Google; we change neither the text nor the score. The reviews quoted on this page are reproduced as is, with a translation where they were written in another language.

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JOIN OUR SATISFIED CUSTOMERS

Our customers' trust starts with a free quote

Request your free technical visit in Luxembourg. On-site measurements, advice between Hörmann and Roma, a fast free quote, installation by qualified technicians and a Hörmann warranty of up to 10 years. Peace of mind from the first contact.

4.7/5 · 147 Google reviews
Repairs Mon-Fri
Approved Hörmann installer
Fast, free quote
+352 35 53 78
No obligation Fast, free quote Free site visit

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